What is payout
A payout involves transferring funds from your payment account to your bank account.
Payout page
When you open the Payout & disputes page, you’ll see two key pieces of information:
Total Balance – This is the total amount of funds currently available to you.
It represents all payments that have been processed but not yet paid out.
These funds will be deposited into your bank account based on your payout schedule.
Next Payout Date – If your account is set to automatic payouts, you’ll also see the date when your next payout is scheduled to arrive in your bank account.
Once a payout begins and funds are sent to your bank, that amount is no longer included in your Total Balance. Instead, it will appear as 'On the way to your bank' until the deposit is completed.
The Payout Activity section provides a detailed view of all your payout transactions, including those that are in progress, completed, or failed.
Use the filters at the top of the page to narrow payouts by date range or status.
You can also export payout history for your records using the Export option.
Payout Details
Click on any payout to see more information:
Payout Overview
Bank account the payout was sent to
Total payout amount
Date paid
Type of payout (Standard or Instant)
Payout Summary
A breakdown of included transactions, fees, and refunds
Transactions
List of all transactions included in the payout period
Click on a transaction to view details such as amount, processing fee, and transaction date
Managing Your Bank Account Information
You can view and edit your payout account in two ways:
Payments → Payment Setup → Payout Details → Edit
Payments → Payouts & Disputes → See Details → Update Payout Settings
Important:
Ensure the account number, routing number, and account holder name match your official bank statement.
Use the exact same name (individual or company) that appears on your bank records to avoid payout failures.
Incorrect Bank Information
If your payout account details are incorrect, here’s what to do:
Update Your Bank Details
Go to Payment Setup → Payout Details → Edit and correct the information.
Wait for Bounced Funds
If a payout was sent to the wrong account number, the funds will bounce back to Stripe within 5 business days.
Once your account details are updated, the funds will automatically be resent to your correct bank account.
✅ Keeping your payout account details accurate ensures smooth and timely transfers. Always review your Payout Activity for the latest status updates.
Payout schedule
Your payout schedule determines how often funds are transferred from Yocale’s payment system to your bank account.
For example:
If you set your schedule to daily, payouts will be sent to your bank every business day.
If you set your schedule to manual, you’ll decide when to send payouts and how much to transfer.
⚠️ Note: The payout schedule does not control how long it takes for funds to move from your pending balance to your available balance.
Example: If your account has a 3-business-day payout speed with a daily schedule, funds captured today will be paid out three business days later, then deposited according to your daily schedule.
Types of Payout Schedules
Manual Payouts
You decide when to send funds and how much to transfer.
Great for businesses that prefer full control over timing.
Daily Payouts
Transfers your available balance to your bank account every day.
Weekly or Monthly Payouts
Choose a specific day of the week or day of the month for payouts.
Example: Every Friday, or the 15th of each month.
Monthly adjustments:
If the selected date doesn’t exist in a given month (e.g., the 31st), the payout will occur on the last day of the month.
⚠️ Non-Business Days: In regions like Australia, the UAE, and the United States, if your payout date falls on a weekend or public holiday, payouts are sent on the next business day.
Payout speed
The payout speed determines how long it takes for funds from your pending balance to move into your available balance, ready to be transferred to your bank account.
For example: If your account has a 1-day payout speed, funds from transactions captured today will be sent the next day, based on your payout schedule.
First payout
In some countries, the waiting period for the first payout varies from the standard payout. This delay is necessary for risk mitigation and cannot be waived under any circumstances. Any updates to your payout method or schedule during this time will take effect after the waiting period ends.
The speed of the first payout is based on the following table, but it may take longer depending on your industry risk level and country of operation.
Country | First payout speed |
Australia | 2 business days |
Canada | 7 calendar days |
Mexico | 7 calendar days |
UK | 7 calendar days |
US | 2 business days |
UAE | 5 business days |
Business days (Monday to Friday): Weekends and bank holidays do not count.
Calendar days (Sunday to Saturday): Weekends and holidays are included.
Standard payout speed
After the first payout, your regular scheduled payout speed will follow the table below, unless your business is set to Faster (next-day) payout.
Country | Standard payout speed |
Australia | 2 business days |
Canada | 3 business days |
Mexico | 3 business days |
UK | 3 business days |
US | 2 business days |
UAE | 5 business days |
Payout Cut-off time
The cut-off time determines which transactions are included in your payout, and transactions processed before this time will be grouped and sent with the payment system for payout. The cut-off time for most countries, except Australia, is 12:00 am (UTC) / 8:00 pm (ET) / 5:00 pm (PT).
For example, if you process a payment at 9:30 pm ET (after the cut-off time) on Monday evening and your payout is scheduled for next-day payout, this transaction will be in your bank account on Wednesday instead of Tuesday.
Reason for delay in your payout > Check this article
Instant Payouts
Instant Payouts allow you to transfer available funds from your payment account to your linked bank account or debit card within minutes, instead of waiting for the standard payout schedule.
How to Request an Instant Payout
From the menu, go to Payments → Payouts & Disputes.
The Payouts screen will display your available balance and, if eligible, a Pay Out Now button.
Click Pay Out Now.
Enter the amount you’d like to transfer (up to your available balance).
Minimum payout: $0.51.
Maximum payout per transaction: $9,999.
Confirm by clicking Payout Now again.
Funds will be sent to your linked account in less than an hour.
NOTE: A 1% Instant Payout fee will be applied.
💡 If the Pay Out Now button is not visible, your account is not currently eligible for Instant Payouts.
Eligibility Requirements
Instant Payout availability depends on:
Bank/debit card eligibility (not all institutions/cards support instant transfers).
Processing history: Being in good standing with our payment processor, Stripe and building some processing history.
Payout Account Updates: If you update your payout account information, Instant Payouts are unavailable for 24 hours as a security measure.
Instant payout is available in the United States, Canada, the United Kingdom, Australia, and the EU.