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Newland N910 - Terminal Tutorial
Newland N910 - Terminal Tutorial

Learn how to Process, Refund Transactions - Print receipts on Newland N910

Marc avatar
Written by Marc
Updated over 5 months ago

Newland N910 Quick Reference Guide

How to Process a Debit Sale

  1. Select Terminal App

  2. Enter Sale Amount

  3. Select Debit/Credit

  4. Pass terminal to customer. Customer can:

    1. Insert card

    2. Place card on printer lid for tap payment

  5. Customer is prompted to confirm sale amount

  6. Customer is prompted to select account and PIN

  7. Terminal will display APPROVED or DECLINED

How to Process a Credit Sale

  1. Select Terminal App

  2. Enter Sale Amount

  3. Select Debit/Credit

  4. Pass terminal to customer. Customer can:

    1. Insert card

    2. Place card on screen for tap payment

    3. Swipe card; Note: Merchant will be prompted to confirm the last 4 digits of the card.

    4. Manually enter card number ; Note: Customer will be prompted to enter card expiry date.

  5. After confirming sale amount, the customer will be prompted to hand the terminal back to

  6. the merchant. The terminal will then prompt you to enter the card CVC code.

  7. Terminal will display APPROVED or DECLINED

Note: For manually entered transactions, the terminal will prompt to imprint the card and press Enter.

How to Process a Refund

  1. Select the Terminal App

  2. Open the menu by clicking the upper left hand corner and select transactions

  3. Select a transaction and click refund

  4. Click Done

  5. Refund is complete

How to Void a Transaction

  1. Select Transaction App

  2. Select the transaction you’d like to void. You can then Void the transactions that haven’t already been settled

  3. Select Void

How to Settle a Batch

  1. Select the Settlement App

  2. Select Settle

  3. Select Review, then Settle Open Batch and Done

  4. Note: If there is an Auth-Only transaction that is ready to be captured, select Close button. Once confirmed, the terminal will add the transaction to the Open Batch tab.

How to Process a Non-Reference Refund

To refund a customer’s credit card directly without referring to a previous Stay or Sale transaction record

  1. Go to the Terminal App

  2. Tap on top left-side drop down menu

  3. Select Non-Ref Refund

  4. Enter in the amount and click on either the Cash or Refund option

  5. Insert / Swipe Card. Wait for the refund confirmation.

Note: If you do not have the credit card present, then you will have to process the refund as Cash.

How to Print last receipt

If you need to print the receipt for the last transaction that occurred on the device, you can access that quickly from your Terminal app.

  1. From the Home Screen, open the Terminal app.

  2. Click on the 3 dots icon in the upper right-hand corner. Then select Print Last Receipt.

  3. The terminal will print the receipt of the last transaction processed.

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