Newland N910 Quick Reference Guide
How to Process a Debit Sale
Select Terminal App
Enter Sale Amount
Select Debit/Credit
Pass terminal to customer. Customer can:
Insert card
Place card on printer lid for tap payment
Customer is prompted to confirm sale amount
Customer is prompted to select account and PIN
Terminal will display APPROVED or DECLINED
How to Process a Credit Sale
Select Terminal App
Enter Sale Amount
Select Debit/Credit
Pass terminal to customer. Customer can:
Insert card
Place card on screen for tap payment
Swipe card; Note: Merchant will be prompted to confirm the last 4 digits of the card.
Manually enter card number ; Note: Customer will be prompted to enter card expiry date.
After confirming sale amount, the customer will be prompted to hand the terminal back to
the merchant. The terminal will then prompt you to enter the card CVC code.
Terminal will display APPROVED or DECLINED
Note: For manually entered transactions, the terminal will prompt to imprint the card and press Enter.
How to Process a Refund
Select the Terminal App
Open the menu by clicking the upper left hand corner and select transactions
Select a transaction and click refund
Click Done
Refund is complete
How to Void a Transaction
Select Transaction App
Select the transaction you’d like to void. You can then Void the transactions that haven’t already been settled
Select Void
How to Settle a Batch
Select the Settlement App
Select Settle
Select Review, then Settle Open Batch and Done
Note: If there is an Auth-Only transaction that is ready to be captured, select Close button. Once confirmed, the terminal will add the transaction to the Open Batch tab.
How to Process a Non-Reference Refund
To refund a customer’s credit card directly without referring to a previous Stay or Sale transaction record
Go to the Terminal App
Tap on top left-side drop down menu
Select Non-Ref Refund
Enter in the amount and click on either the Cash or Refund option
Insert / Swipe Card. Wait for the refund confirmation.
Note: If you do not have the credit card present, then you will have to process the refund as Cash.
How to Print last receipt
If you need to print the receipt for the last transaction that occurred on the device, you can access that quickly from your Terminal app.
From the Home Screen, open the Terminal app.
Click on the 3 dots icon in the upper right-hand corner. Then select Print Last Receipt.
The terminal will print the receipt of the last transaction processed.