Press the Return icon
Enter Supervisor / Manager Password
Enter return amount
If cardholder IS present :
pass terminal to customer to confirm amount and insert card, and enter PIN if promoted.
If cardholder is NOT present:
manually enter card #, expiry and auth code (if you need to get the full card #, please reach out to our support team)
Terminal will show Approved or Declined on screen
* Note: Pin Debit cards cannot be manually entered.
Learn how to process a refund on an Ingenico 5000 device
Written by Tigran Babaev
Updated over 2 years ago