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Connect Poynt Device < > Talech POS

Learn how to connect your Poynt device to your Talech POS

Marc avatar
Written by Marc
Updated over a week ago

Original Article:

Summary

This article walks you through how to set up and connect your Poynt Device to the talech Register. Poynt supports Swipe, Chip, and Contactless payments (Apple Pay, Google Wallet, etc).

Before you start:

  • Make sure your Poynt Terminal is charged and ready

  • How to connect your Poynt Terminal to your Wi-Fi Network, click here Poynt Card Reader Troubleshooting

    • Important: Ensure the Poynt Terminal and talech Register are connected to the same network. This is a crucial step for these devices to communicate.

  • Ensure the POS Bridge App is installed on your Poynt terminal. For instructions click here Poynt Card Reader Set Up

Steps

How to connect Poynt to your iPad:

This section will walk you through How to connect your Poynt terminal to your iPad.

Step 1: Launch POS Bridge on your Poynt terminal.

Step 2: Login as an Admin to talech Register

Step 3: Navigate to: Back Office > Settings > Card Reader

Step 4: Select Poynt from the Card Reader options

Step 5: Tap Connect on the Poynt Terminal & confirm in talech

If the steps above Do Not work, try the following:

Step 1: Ensure the app is updated

Step 2: Navigate to: Back Office > Settings > Card Reader

Step 3: Switch to another card reader

Step 4: Complete a full store logout

Step 5: Force close the talech app

Step 6: Open the POS Bridge on the Poynt

Step 7: Store log back into the talech app

Step 8: Select Poynt in Back Office > Settings > Card Reader

Step 9: Now the Poynt should automatically connect

Once your Poynt Terminal is connected, there are some terminal behaviors that can be configured through talech Register.

Feature

Managed Via

Details

Customer Signature

talech Register

The “Skip Signature for orders under X” setting in the talech Register will control whether the customer is prompted for a signature on the Poynt terminal. There is already a skip signature setting on the Poynt terminal. This should be disabled to allow the Merchant to always control it through the talech register app.

Tip Prompt

talech Register & Poynt terminal

talech Register has two customer signature modes:
Sign on paper: The tip and signature lines are printed on the paper receipt. The customer is not prompted to sign or select a tip on the terminal. The server will tip adjust later.
Sign on Device: The tip & signature prompts are shown on the Poynt terminal.
Note, the merchant may still choose to skip the signature for orders under a certain amount.

Suggested Tip Amount

Poynt terminal

The suggested tip amounts on the Poynt terminal are controlled via the Poynt terminal settings. The talech suggested tip amount setting is only shown and applicable when the merchant selects Sign on Paper as they are printed on the paper receipt

Customer Receipt

talech Register

The customer receipt screen is always suppressed on the Poynt terminal. This is done to prevent the user from receiving a payment terminal receipt without the order details.

Settlement

The settlement will first be done on the Register App for each station to close the authorized transactions. You can check transactions to make sure tip amounts are correct from here, too.

On the app, go to Dashboard->Back Office->Settlement and tap “Settle Transactions”. You can look through the list to check transactions and once ready, tap on “Submit”.

Then to complete the settlement, you’ll use the Poynt device’s pre-loaded Poynt Settlement Application. The settlement must be completed for every Poynt device. Before you settle, make sure all tips are adjusted.

From the Poynt's home screen, find the app named Settlements. There will 4 options to choose from. Press Settle. Here you will see your open batch and a button named Settle Open Batch. Once you press this button the settlement will start.

Important Note: Once you Settle your transactions, you will be unable to adjust any tips. Please make sure that all tips have been adjusted before settling your transactions.

Caveats:

  • If you complete a Store Logout, this will un-pair the reader from talech Register. You will need to repeat the pairing process to reconnect Poynt.

  • All Poynt terminals in the account must be connected to the same wireless network. Separating the terminals for a single account across networks will result in processing and settlement errors.

  • Pre-Auth is not supported by the Poynt in semi-integrated use with talech. This will be an added feature in an upcoming version.

For best performance talech recommends using Static IP addresses:

If you are unsure about the settings above or require assistance setting the device to static, please contact your network administrator. If you purchased support from Boomtown you can swipe-in on the Boomtown Connect app on your Poynt terminal for assistance.

Title

Poynt Smart Terminal - Setup With talech Semi-Integration

URL Name

Poynt-Smart-Terminal-Setup-With-talech-Semi-Integration

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